tag:blogger.com,1999:blog-6763915610096703363.post7391089253890920335..comments2023-05-11T08:12:49.026-04:00Comments on RSGeo-007: The End of Text IP-Relay Services? Say It Ain't So.Robert Ghttp://www.blogger.com/profile/05419276476926579623noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-6763915610096703363.post-24533781435799045622014-12-03T11:47:06.022-05:002014-12-03T11:47:06.022-05:00Sprint IP is denying services to consumers who liv...Sprint IP is denying services to consumers who live in group homes. Sprint IP requires government ID plus "utility bill with the same name and address on it as the ID". This means persons living in situations where their OWN name does not happen to be on the bills are being denied their right to equal access!! <br /><br />Sprint IP has not been willing to accept other types of proof of residency as part of verification (i.e. medical bill w/name and address, credit card or bank statement with name and address, notarized letter, etc.) <br /><br />Sprint IP is also unwilling to allow consumers to communicate via email directly with anyone other than a low-level customer representative at a generic email address. They will not give out name or email of a "supervisor" who can answer questions with more than a "we will have to get back to you on that." Instead, they tell you to CALL. Duh. Without IP relay, I cannot call! Isn't that my point?Another frustrated IP Relay Usernoreply@blogger.comtag:blogger.com,1999:blog-6763915610096703363.post-70026725182223128672014-11-14T23:48:21.704-05:002014-11-14T23:48:21.704-05:00Sprint is staying in the IP relay business, and is...Sprint is staying in the IP relay business, and is now accepting new customers. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6763915610096703363.post-30192174247616697502014-11-08T01:09:45.861-05:002014-11-08T01:09:45.861-05:00Purple said to port my 10 digit number to Sprint. ...Purple said to port my 10 digit number to Sprint. FCC suggested same. BUT Customer Service at SPRINT IP RELAY told me yesterday: "... at this time, Sprint is undergoing a process with the FCC to make a decision on whether we can remain in the Sprint IP Relay business at all. We hope a decision is made in the coming weeks; however, until that time a decision is made, we are unable to process any new Sprint IP registrations. Even though you may have begun the process to register for Sprint IP, there are several steps involved before either porting an existing number or obtaining a new Sprint IP number. Until a decision is made on whether Sprint will remain in the IP Relay business, no further action can be taken to enroll new users."<br /><br />I checked on the ten IP relay company's listed on FCC's list (http://www.fcc.gov/encyclopedia/trs-providers) <br />Sprint- is not accepting customers<br />Purple- is closing ip relay<br />Sorenson- is no longer providing IP relay<br />Snap- is no longer in operation<br />Miracom- appears to be still in the process of receiving FCC approval for IP relay; has no web presence under this business name for customers to find them; has an FCC filing that appears to be active/unresolved, based on what is accessible via internet searching. No response to my inquiry email.<br />Hamilton Relay- only provides captioned telephone calls and traditional 711 relay calls requiring a TTY. <br />ZVRS- provides only VRS (video relay service), not text<br />Convo Commuications- provides only VRS services, not text- Customer Service told me Purple and Sprint are "the only providers offering ip-relay"<br />Communication Axcess Ability Group (CAAG) - provides only remote interpreting services and services not related to telecommunications at all.<br />Global VRS- provides only video relay services (VRS)<br /><br />So... 0/10 are available to provide IP relay services after Nov. 14? <br /><br />Does filing a COMPLAINT with FCC do anything in situation like this?Frustrated IP Relay Usernoreply@blogger.com