Monday, June 23, 2008

Doctors and the relay - Hung up? - Part 2

Those of you who were following my previous post can relax. As it turns out, I went in today (Monday morning June 23) after they opened and talked to the front desk person. She took one look at my papers and computer records and realized that she had neglected to call me to reschedule. Since the doctor was there, they were able to get me in for a checkup of my knees and decide what to do next. He'll talk with his colleagues about what they're going to do next and get back to me. I'll give them a call or visit next week if I don't hear anything by then.

I also got an email response from the office manager stating that they will bring the up subject of using the relay in their next staff meeting.

Those of you wondering about interpreters, this office takes this sort of thing seriously, since it's a collection of offices in various locations. Normally, I don't have interpreters at a doctor appointment since I can communicate with them pretty well. What helps is learning what I've got, what I need to do, and what I'm facing, which helps in coming up with the right questions.

Now that was a rather good resolution, wouldn't you say?

6 comments:

Deaf Pixie said...

Good! you show the front desk who neglected you for hung up!

That's what it is working and show the front desk and office manager. Put them gulped for nothing which you effort to reach them.

I know Hung up it is made me annoyd!

Did they give you a gift card? I think they should.. Their money out of pocket to get a gift card. My opinion that they did admitted to neglected you in first place.

It is happened to me. The clinic feel lousy. The front desk say you need to wait interpreter to come and fill out of the forms. I said What? No, you don't need me to wait for interperter is not responsible! I was mad and grab the noteboard wiith information.

Very same time. I emailed to office manager and they mad at front desk because she did not let interpreter in MRI. We have hard time to .. Argue with the person to not allow interperter. That's how Interpreter and I mad at front desk. And then I wrote a letter to Office manager about situation.
she was so mad at front desk after instruction propertly manner.

RSGeo-007 said...

Actually, I said that they never called me. The hangups are from overzealous telemarketers, and I think I know who.

You did good in handling the interpreter situation.

Deaf Pixie said...

RSGeo-007,

Everyday I had to educated to the people.. Every time, I have hard time and educated over and over.. if not better, Save the print out and show ADA lawyer to doing your file complaint. Often they dont know about Relay service or they often forgot to call with a relay service. No one educated each other staff before person to make a call to you.
Because of new staff employee often they replaced new staff from old staff.

It seem working well after you need to print out with NAD related the relay service and interpreter,etc.

I often remind staff to use Deaf.. Please don't use "Hearing Impaired." I explained to the nurse. They surprised and confused with a Hearing Imapirment mean some people think Hearing Impaired mean can hear and hard of hearing. Prefer to put down Deaf instead of Hard of hearing. They will confused to call wrong over and over. Deaf mean profound hearing loss and cannot use that one of Hearing Impaired.

Deaf Pixie said...

RSGeo,

I realized that I often overreacted about relay service. someone called me by telemarket when I thought it was doctor office. I put looking bad over front desk. I have to be more carefully.

Anonymous said...

I'm so glad that you took my advice and went to the office to get this issue straightened out. We the deaf needs to be heard. Glad they took care of you while you were there. Keep us posted on your knee. Good Luck

MrDavesmagic said...

I'm so glad that you took my advice and went to the office to get this issue straightened out. We the deaf needs to be heard. Glad they took care of you while you were there. Keep us posted on your knee. Good Luck