Many of us have had our personal relay numbers switched or ported to Sprint IP Relay. Their procedure was more strict than Purple's was, in terms of our having to provide some forms of ID to prove who we are. Why couldn't Purple make more of an effort to reduce the fraud calls? It would have been a much more simpler effort to do.
When I mentioned the medical part of using my number in my previous post, this was a very serious use after a very serious major surgery. Suppose trouble happened to me post-surgery? Say something like a doctor needing to contact me and quickly about some health-related issue from the surgery and couldn't, thus possibly leading to more serious things happening? Or maybe I had another infection. I could easily have come down legally on Purple, with them being legally responsible for what happened to me due to their behavior and actions.
Sprint IP Relay is web-based as we all know. In most cases, that's not a problem. Calls can be made and received on it and the font size and colors can be changed, which is great for those with vision issues. But, there's another issue in terms of incoming calls. Unless you're actually watching the page, it's VERY EASY to miss a call.
In my case, I have missed EVERY SINGLE INCOMING CALL, except for one. There is no blinking window like many instant messengers have. Every web browser I've seen doesn't flash the page. All it does on that page is darken it and show an incoming call popup that's not very noticeable. Very easy to miss if you're in another window. That plus how many other calls were received before this one?
Yet it would be easy enough for them to create a popup window that would display as an alert in front of everything else displayed to the user. So why haven't they done this?
Jobsearchers and medical are possibly missing out on important calls. It gets worse if the caller just hangs up without leaving a message. I'm not the only one who may be missing calls. It may result in employers just calling the next person on their list, and that next person may get the job instead of me because I couldn't answer quickly enough! This is what hurts our jobsearch abilities.
It's not enough to be the "only game in town." It's too easy for that provider to just stop services. Fortunately, TDI and the FCC are working towards getting more text relay service providers.
Again, shame on you, Poople, for your actions.
FCC;s current list of Internet-based TRS Providers
Update 3-10-2014:
I had a recruiter call me earlier. He said
"I tried calling your phone but it directed me to a dispatch center."
Then a bit of time later, I got another call from someone else, saying that they weren't sure if they reached me. But of course, no wonder there's so much confusion due to Sprint's answering announcement.
"Sprint IP Relay operator XXXX one moment while I connect your call"
Poople had a customizable answering announcement which allowed you to put your name in there.
So, in short, Sprint Relay is screwing us over in two ways... The first is the difficult if not impossible to catch incoming calls and the answering announcement.
Showing posts with label health. Show all posts
Showing posts with label health. Show all posts
Sunday, February 15, 2015
Thursday, January 29, 2015
Looking back on 2014
This was a much better year than 2013, which was a rather stressful year. Graduating was the high point.
2014 led to many more improvements. I was finally able to get started with jobsearches in mid-January. A few interviews came up including one gov't interview. With this gov't interview which was 3 weeks after the surgery on the right hip, even though I asked for an interpreter, I didn't get one. Still wasn't quite the same even though all the questions posed me were on paper. But when the interpreter coordinator heard about it, she passed it on to a couple other people. From what I last heard, up pretty high. It was about 3 weeks later that I had a second chance at interviewing with them, and made the best of it.
I had an internship with Sprint from June to August, right after I went from walker to cane. Though I used the wheelchair to get to and from my workspace, I used the cane at times to get to a meeting room or someone's cubicle. That impressed my two supervisors and it showed on my final performance appraisal. I managed also to improve one of their badly-written documents by updating it with better descriptions and screenshots.
But it was also the entertainment industry where we lost a number of well-known people.
Perhaps our biggest loss was Robin Williams, what with his madcap style of comedy. We knew him from Mork and Mindy, and I believe it was his oddball audition performance that got him the part. Probably one of his best quotes, and he's right...
"You're only given a little spark of madness. You mustn't lose it."
And probably one of his best - "O Captain! My Captain!" and "Seize the day!" from Dead Poet's Society.
Thank you, Robin, for being around.
2015 should be a better year for me, health-wise and my jobsearches.
2014 led to many more improvements. I was finally able to get started with jobsearches in mid-January. A few interviews came up including one gov't interview. With this gov't interview which was 3 weeks after the surgery on the right hip, even though I asked for an interpreter, I didn't get one. Still wasn't quite the same even though all the questions posed me were on paper. But when the interpreter coordinator heard about it, she passed it on to a couple other people. From what I last heard, up pretty high. It was about 3 weeks later that I had a second chance at interviewing with them, and made the best of it.
I had an internship with Sprint from June to August, right after I went from walker to cane. Though I used the wheelchair to get to and from my workspace, I used the cane at times to get to a meeting room or someone's cubicle. That impressed my two supervisors and it showed on my final performance appraisal. I managed also to improve one of their badly-written documents by updating it with better descriptions and screenshots.
But it was also the entertainment industry where we lost a number of well-known people.
Perhaps our biggest loss was Robin Williams, what with his madcap style of comedy. We knew him from Mork and Mindy, and I believe it was his oddball audition performance that got him the part. Probably one of his best quotes, and he's right...
"You're only given a little spark of madness. You mustn't lose it."
And probably one of his best - "O Captain! My Captain!" and "Seize the day!" from Dead Poet's Society.
Thank you, Robin, for being around.
2015 should be a better year for me, health-wise and my jobsearches.
Monday, April 14, 2014
Hospitals and the Deaf Patient - Part 2
In Part 1, I mention in the last paragraph:
"In this day of high tech and the Internet, there's no excuse for anyone to claim it's difficult to contact the deaf person when there's also email, texting, and instant messaging besides the relay. A little low tech like keeping paper and pen around goes a long way as well."
When I had home health care, rather than use the relay to play phone tag with each other, we used texting. It's worked so well that I could easily refer back to the texts as a reminder or the physical therapist could easily change a session date and time. I'd also be in contact with the supervisor/office manager when it came to signing paperwork and evaluations.
Also after the third surgery, I got emails from the doctor's office a few times telling me of a change in medication dosage. This allowed me to better acknowledge I got the email and would act on the dosage change.
I've kept copies of my xrays from the knee surgeries and from the three hip surgeries, which also makes it easier for me to pass on what I have to another doctor. The hip surgeon's office has a patient portal which allows me to watch for upcoming bill payments, make a payment, make an appointment online, med refills, and other things.
On a more lighthearted note, the physical therapist and I used "markers" from torn postcards to show how many laps I did in the walking exercises (Surgery and the Hips - Part 5). Now and then one of us will lose track of how many laps I've done.
"In this day of high tech and the Internet, there's no excuse for anyone to claim it's difficult to contact the deaf person when there's also email, texting, and instant messaging besides the relay. A little low tech like keeping paper and pen around goes a long way as well."
When I had home health care, rather than use the relay to play phone tag with each other, we used texting. It's worked so well that I could easily refer back to the texts as a reminder or the physical therapist could easily change a session date and time. I'd also be in contact with the supervisor/office manager when it came to signing paperwork and evaluations.
Also after the third surgery, I got emails from the doctor's office a few times telling me of a change in medication dosage. This allowed me to better acknowledge I got the email and would act on the dosage change.
I've kept copies of my xrays from the knee surgeries and from the three hip surgeries, which also makes it easier for me to pass on what I have to another doctor. The hip surgeon's office has a patient portal which allows me to watch for upcoming bill payments, make a payment, make an appointment online, med refills, and other things.
On a more lighthearted note, the physical therapist and I used "markers" from torn postcards to show how many laps I did in the walking exercises (Surgery and the Hips - Part 5). Now and then one of us will lose track of how many laps I've done.
Thursday, January 2, 2014
Looking back on 2013
The year 2013 wasn't exactly a great year for me. It marked my graduation at Gallaudet and three surgeries.
While college graduation marks a joyous time for those graduates, it was tempered by my nearly not graduating due to a capstone team member miscommunicating something with the instructor (Teamwork in classes and on the job - Part 1 and Part 2) requiring us to change direction mid-semester right before Spring Break. That plus having to deal with the ever-increasing pain levels due to the degrading left hip joint as I got closer to graduation and surgery date. It did help to inform those I worked with about what was going on with me. My team had a second chance at finishing up our project that summer, but my hip had other ideas, including the team leader also having a health issue, so we were never able.
The left hip had other ideas in a way that required three surgeries within 5 months (June, July, and November). Just 5 weeks after I had the original joint replacement, I had to return to the hospital due to it being infected. The second surgery had the joint be replaced by a wrecking ball of a spacer (Surgery and the Hips - Part 3) which was painful and uncomfortable. I had to have pain pills before physical therapy while in Acute Rehab. Fortunately, that wasn't needed when I moved to the nursing home.
I've been infection-free since the last surgery (Surgery and the Hips - Part 5). I don't need another wrecking ball in me. Physical therapy is going along well. I still have a ways to go before I can walk with and without a cane.
2014 should be a better year. The next surgery on the right hip should be near the end of 2014 also, and should go well.
While college graduation marks a joyous time for those graduates, it was tempered by my nearly not graduating due to a capstone team member miscommunicating something with the instructor (Teamwork in classes and on the job - Part 1 and Part 2) requiring us to change direction mid-semester right before Spring Break. That plus having to deal with the ever-increasing pain levels due to the degrading left hip joint as I got closer to graduation and surgery date. It did help to inform those I worked with about what was going on with me. My team had a second chance at finishing up our project that summer, but my hip had other ideas, including the team leader also having a health issue, so we were never able.
The left hip had other ideas in a way that required three surgeries within 5 months (June, July, and November). Just 5 weeks after I had the original joint replacement, I had to return to the hospital due to it being infected. The second surgery had the joint be replaced by a wrecking ball of a spacer (Surgery and the Hips - Part 3) which was painful and uncomfortable. I had to have pain pills before physical therapy while in Acute Rehab. Fortunately, that wasn't needed when I moved to the nursing home.
I've been infection-free since the last surgery (Surgery and the Hips - Part 5). I don't need another wrecking ball in me. Physical therapy is going along well. I still have a ways to go before I can walk with and without a cane.
2014 should be a better year. The next surgery on the right hip should be near the end of 2014 also, and should go well.
Friday, July 12, 2013
Hospitals and the Deaf Patient
Before I had my knee surgeries, one of the first things I did was go to the hospital where I was to have the first surgery and visit the Patient Relations office. I talked with them about interpreters and passed on to them my surgery date, my surgeon, and how long I will be there. This was probably my most important contact.
From there, let them know to pass on to other medical people that they will be dealing with a deaf person via the relay. In my case, email was used with the Patient Relations contact as well as the surgical scheduler in the surgeon's office. With the scheduler, when it came to surgery dates, I did it in person since there was some paperwork such as patient instructions and hospital information.
While you're doing all this, visit the financial office of the hospital to pass on your medical insurance information if possible. This may save a little time with checking in.
The next important thing to have is an advocate. What this person does is make your medical decisions when you are unable to do so. Filling out an Advanced Directive is the next best thing to do. While the chances for death or complications are small, it still helps to have both advocate and the directives if something arises.
When I went to the rehab facility after the first knee surgery, there were a few problems (More on the Knees and Surgery - Part 3, Part 4). At first, the people didn't believe there was such a thing as the ADA. They had never heard of captioning. When one of the coordinators talked with Jamie about interpreters with me in the room, one of the first things the coordinator said blew my mind.
"We're here to make money."
Is that something you want to hear when you're recovering from surgery and need some rehab and therapy to regain at least some use of what was operated on? I didn't get an interpreter for a few days. The business office had to compliment Jamie when I went there by myself saying that she was a good advocate.
Sure, they're there to earn money to pay the staff and to take care of their patients, but that kind of comment is pretty cold and uncaring. This is when the advocate is most needed since this person can more easily give the facility more information about these unknown things.
When I had inpatient therapy, which included in-home nursing support and physical therapy, we arranged our appointments ahead of time, and I watched for the person. Then we went from there.
With outpatient physical therapy, it's important for the patient and therapist(s) to find a way to communicate, since not all physical therapy offices will be able to provide interpreters. In my case, I made sure the therapists in the office knew about me. One thing that helped was a paper showing all the exercises I would be doing and watching others do their exercises at times if I was to do what they were doing.
Before I had the hip surgery, I had a contact in the first hospital related to a joint class, which told about what to expect pre- and post-surgery. This person was my contact who arranged for the interpreter for pre-surgical testing and the joint class at the second hospital before the first hip surgery.
Fortunately, I didn't need to do as much footwork as I did before since the contact I mentioned above took care of everything and it was also the 2010 legal case mentioned in Surgery and the Hips - Part 1.
Remember that it is the initial communications between the patient and the health provider(s) in the beginning that can go a long way.
In this day of high tech and the Internet, there's no excuse for anyone to claim it's difficult to contact the deaf person when there's also email, texting, and instant messaging besides the relay. A little low tech like keeping paper and pen around goes a long way as well.
Next - Part 2
From there, let them know to pass on to other medical people that they will be dealing with a deaf person via the relay. In my case, email was used with the Patient Relations contact as well as the surgical scheduler in the surgeon's office. With the scheduler, when it came to surgery dates, I did it in person since there was some paperwork such as patient instructions and hospital information.
While you're doing all this, visit the financial office of the hospital to pass on your medical insurance information if possible. This may save a little time with checking in.
The next important thing to have is an advocate. What this person does is make your medical decisions when you are unable to do so. Filling out an Advanced Directive is the next best thing to do. While the chances for death or complications are small, it still helps to have both advocate and the directives if something arises.
When I went to the rehab facility after the first knee surgery, there were a few problems (More on the Knees and Surgery - Part 3, Part 4). At first, the people didn't believe there was such a thing as the ADA. They had never heard of captioning. When one of the coordinators talked with Jamie about interpreters with me in the room, one of the first things the coordinator said blew my mind.
"We're here to make money."
Is that something you want to hear when you're recovering from surgery and need some rehab and therapy to regain at least some use of what was operated on? I didn't get an interpreter for a few days. The business office had to compliment Jamie when I went there by myself saying that she was a good advocate.
Sure, they're there to earn money to pay the staff and to take care of their patients, but that kind of comment is pretty cold and uncaring. This is when the advocate is most needed since this person can more easily give the facility more information about these unknown things.
When I had inpatient therapy, which included in-home nursing support and physical therapy, we arranged our appointments ahead of time, and I watched for the person. Then we went from there.
With outpatient physical therapy, it's important for the patient and therapist(s) to find a way to communicate, since not all physical therapy offices will be able to provide interpreters. In my case, I made sure the therapists in the office knew about me. One thing that helped was a paper showing all the exercises I would be doing and watching others do their exercises at times if I was to do what they were doing.
Before I had the hip surgery, I had a contact in the first hospital related to a joint class, which told about what to expect pre- and post-surgery. This person was my contact who arranged for the interpreter for pre-surgical testing and the joint class at the second hospital before the first hip surgery.
Fortunately, I didn't need to do as much footwork as I did before since the contact I mentioned above took care of everything and it was also the 2010 legal case mentioned in Surgery and the Hips - Part 1.
Remember that it is the initial communications between the patient and the health provider(s) in the beginning that can go a long way.
In this day of high tech and the Internet, there's no excuse for anyone to claim it's difficult to contact the deaf person when there's also email, texting, and instant messaging besides the relay. A little low tech like keeping paper and pen around goes a long way as well.
Next - Part 2
Friday, April 22, 2011
You Have To Be Hearing To Say Yikes!
Seek Geo's Deaf? YIKES!! got me laughing a bit. Sure, I've had my share of people who have said "I'm sorry" when they find I'm deaf. Nothing to be sorry about. Let's communicate!
Two of the most oddball things I'd ever heard, and fortunately, I've only heard them said once...
- Heard from a friend who heard it from someone else - "If I touch you, will I become deaf also?"
- This was from a Christian Scientist mother whose son I was friends with. She thought deafness was caused by spirits or something like that. She asked me if she could cure me. I didn't laugh, just thought I'd let her try. She then puts her fingers in my ears after I take off my hearing aids, says something which I've mostly forgotten, one part saying something about deaf spirits. But of course, no hearing improvement.
I even had one person who took one look at my hearing aids, tapped them, and said "are these things on?"
Maybe I should have tapped the other person in the forehead and ask "Is your brain on? Good. Same here. Don't tap me and I won't tap you."
Two of the most oddball things I'd ever heard, and fortunately, I've only heard them said once...
- Heard from a friend who heard it from someone else - "If I touch you, will I become deaf also?"
- This was from a Christian Scientist mother whose son I was friends with. She thought deafness was caused by spirits or something like that. She asked me if she could cure me. I didn't laugh, just thought I'd let her try. She then puts her fingers in my ears after I take off my hearing aids, says something which I've mostly forgotten, one part saying something about deaf spirits. But of course, no hearing improvement.
I even had one person who took one look at my hearing aids, tapped them, and said "are these things on?"
Maybe I should have tapped the other person in the forehead and ask "Is your brain on? Good. Same here. Don't tap me and I won't tap you."
Tuesday, January 26, 2010
Can You Smell Me Now?
The person who cleaned the office refrigerator had allergies and had nasal surgery, didn't smell a thing.
http://www.cnn.com/2009/HEALTH/05/13/foul.refrigerator/
Weird Al Yankovic's Like A Surgeon came to mind when I asked Sherlock Steve about it. He related the story of how he had to clean the refrigerator at work, putting on protective clothing and gloves.
Just leaving food in there piling up is pretty much asking for it.
http://www.cnn.com/2009/HEALTH/05/13/foul.refrigerator/
Weird Al Yankovic's Like A Surgeon came to mind when I asked Sherlock Steve about it. He related the story of how he had to clean the refrigerator at work, putting on protective clothing and gloves.
Just leaving food in there piling up is pretty much asking for it.
Friday, January 1, 2010
Looking back on 2009
It's been an interesting year for me. Going through two surgeries (well, one in December 2008 and another in November 2009), being in a rehab facility, and a few months worth in physical therapy will pretty much tire out people. But I needed these two surgeries. I'm already feeling a whole lot better than I was in the last 2-3 years leading up to the surgeries. The left knee's bone on bone condition didn't just hurt there, but caused me to be in pain all over.
I spent a lot of time in recovery, just trying to get back to how I was before the surgeries. That may take awhile, but I'm getting there. I still have at least some exercises to do, mostly getting the right knee to bend more. I'll still need to keep up the exercises here and there. Swimming does a great job, and it helped out in my not needing to go to a rehab facility, just head home with home health services. The physical therapist I worked with at the hospital watched me go from walking just outside my hospital room the day after surgery to the other end of the hall the day I was to head home.
The surgeries helped out in more ways than one. But of course, you're going to be a captive in your home, with people helping you out with some things. I was a growly and grumpy guy before the first one due to all the pain both knees were in. Now, if any pain, it's quite manageable. I'd like to walk to the grocery store up the road and back home. Getting back to classes is another. This one may take awhile, maybe a couple years - bowling. At least some of us have had that painful experience of having the ball swipe our knee on the downstroke just before release. Let's hope I don't crack the ball when that happens with me. While there may be some things I may never do again, like running or some sports like basketball, I can still do other things.
Sherlock and I want to lose some weight. I've got a weight set here at home that took me several days to assemble alone just before my second surgery. I've not been able to use it since I can't get down to where it is since those steps don't have handrails.
I still got my volunteer job. They know I've been out for the surgeries, returning from the first one a few months afterward. Someone will carry a computer to my workspace for me when I'm unable to do so. Computer distributions are tougher. I can't carry the computers or monitors from downstairs to upstairs as there's only steps. I help out in other ways, though.
2010 leading into 2011 should be good years for me in terms of doing what I couldn't do before the surgeries.
Drive safely out there. Use a sober designated driver or a taxi if you've been drinking. Drunk driving demolishes more lives than one.
I spent a lot of time in recovery, just trying to get back to how I was before the surgeries. That may take awhile, but I'm getting there. I still have at least some exercises to do, mostly getting the right knee to bend more. I'll still need to keep up the exercises here and there. Swimming does a great job, and it helped out in my not needing to go to a rehab facility, just head home with home health services. The physical therapist I worked with at the hospital watched me go from walking just outside my hospital room the day after surgery to the other end of the hall the day I was to head home.
The surgeries helped out in more ways than one. But of course, you're going to be a captive in your home, with people helping you out with some things. I was a growly and grumpy guy before the first one due to all the pain both knees were in. Now, if any pain, it's quite manageable. I'd like to walk to the grocery store up the road and back home. Getting back to classes is another. This one may take awhile, maybe a couple years - bowling. At least some of us have had that painful experience of having the ball swipe our knee on the downstroke just before release. Let's hope I don't crack the ball when that happens with me. While there may be some things I may never do again, like running or some sports like basketball, I can still do other things.
Sherlock and I want to lose some weight. I've got a weight set here at home that took me several days to assemble alone just before my second surgery. I've not been able to use it since I can't get down to where it is since those steps don't have handrails.
I still got my volunteer job. They know I've been out for the surgeries, returning from the first one a few months afterward. Someone will carry a computer to my workspace for me when I'm unable to do so. Computer distributions are tougher. I can't carry the computers or monitors from downstairs to upstairs as there's only steps. I help out in other ways, though.
2010 leading into 2011 should be good years for me in terms of doing what I couldn't do before the surgeries.
Drive safely out there. Use a sober designated driver or a taxi if you've been drinking. Drunk driving demolishes more lives than one.
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