Thursday, December 4, 2014

No Utility Bill? Sprint IP Says NO!

Just got this comment on the previous post The End of Text IP-Relay Services? Say It Ain't So...

Sprint IP is denying services to consumers who live in group homes. Sprint IP requires government ID plus "utility bill with the same name and address on it as the ID". This means persons living in situations where their OWN name does not happen to be on the bills are being denied their right to equal access!!

Sprint IP has not been willing to accept other types of proof of residency as part of verification (i.e. medical bill w/name and address, credit card or bank statement with name and address, notarized letter, etc.)

Sprint IP is also unwilling to allow consumers to communicate via email directly with anyone other than a low-level customer representative at a generic email address. They will not give out name or email of a "supervisor" who can answer questions with more than a "we will have to get back to you on that." Instead, they tell you to CALL. Duh. Without IP relay, I cannot call! Isn't that my point?

Has anyone had the same issue? If so, what did you do to resolve it?

Time to complain to the FCC via the ECFS.

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