Sherlock Steve forwarded me an email related to Sorenson being slammed by Congress amid their refusal to be audited. The PDF file below is a long read.
Deception and Distrust (PDF file)
Some things hop out at me after a bit of reading the entire file.
"In addition to the issue of overcompensation, there are questions as to whether all of the minutes that TRS providers submit for compensation have actually been incurred by people with hearing or speech disabilities, and whether provider costs are accurate."
The Nigerian scams for one. Then there's the teens who abuse the system.
Didn't the operators just get the power or ability to cancel these kinds of calls without harm to their jobs? Just spend a day with a relay operator and they'll see the kind of calls they get, which are not always from those with "hearing or speech disabilities" as it puts it. Just talk with my interpreter coordinator friend at a local college who works on the side with Sorenson as operator. He's complained about teens who spend hours and hours just talking.
This report, if you can call it one, doesn't even begin to address these issues. But of course, it's just the beginning.
Then there's this memo on page 42, exhibit 3. There's this interesting part... Page 44, Part D(1) under 'Other issues that affect the size an integrity of the fund.' Read also D(2).
"Consumer advocates are strongly opposed to permitting the CAs to terminate suspected fraudulent calls because it would require them to step out of their role as an invisible conduit."
That's something here... Consumer advocates? Just who the hell are they kidding? Are they advocating their own pockets! Sometimes a CA has to step out of their role. In fact, I welcome that when the need arises.
But there may be some CAs who claim these illegitimate calls as legitimate. How is their pay system set up?
Exhibit 5, page 49. ooh... Classic frustration memo writing here. Check the final paragraph on page 53.
Exhibit 6, page 55. "Sorenson did not permit us access to their staff and the relevant systems to document and test the controls associated with accumulating and reporting the minutes." ouch... Next exhibit... Now how are they doing the billing?
Once they answer these basic questions, I'm sure they can find ways to improve the TRS services.